PRIVACY NOTICE

MBS Capital Mortgage LLC. Privacy Notice

This privacy notice discloses the privacy practices for www.mbscapitalmortgage.com This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How can you correct any inaccuracies in the information.

Information Collection, Use, and Sharing


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. help you in securing a residential mortgage loan.

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

· See what data we have about you, if any.

· Change/correct any data we have about you.

· Have us delete any data we have about you.

· Express any concern you have about our use of your data.

Security 


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as a social security number) that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, the processing of your loan application) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Legal Disclaimer

We hereby authorize you to view information on this website subject to it being used for informational and non-commercial purposes.

The information contained in this website is believed to be reliable, but we do not guarantee its completeness, timeliness or accuracy. The information on this website is not intended as an offer or solicitation for any mortgage product or any financial instrument. The information and materials contained in this website - and the terms and conditions of the access to and use of such information and materials - are subject to change without notice. Products and services described may differ among geographic locations, offices and as a result of individual conditions. Not all products and services are offered at all locations. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

It is our intention that data provided on a subject is of a general nature. Our website does not represent an exhaustive treatment of subjects nor is the information intended to constitute accounting, tax, legal, consulting or other professional advice.

Prior to making any decision or taking any action, we kindly request you contact your tax or legal advisors.

Please use this document and information at your own risk. The content of this site is copyright and therefore any unauthorized use of any materials on this website may violate copyright, trademark, and other laws.

Materials on this website may not be modified, reproduced, or publicly displayed, distributed or performed for any public or commercial purposes prior to our approval.

Consumer Complaint Policy

Consumer Information

It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is - immediately and to take remedial actions swiftly.

As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the company Area Manager, President or his designate, in order to take action.

All complaints and records of complaints are kept in a special complaints file along with all the company's Quality Control files and other written policies so employees can easily access them and use them to provide better customer service.

Reports on complaints are reviewed during meetings regarding any customer complaints attended by all senior members of our company. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us at info.mbscapitalmortgage@gmail.com

WE’RE HERE TO HELP

If you’re having a problem with any part of your mortgage experience, we want to make it right.

MBS Capital Mortgage LLC customers can contact customer service via phone at 954-702-0387 or Email info.mbscapitalmortgage@gmail.com for prompt and personalized assistance.

To file a formal complaint, please mail a letter to the address below.

COMPLAINTS

Notice of error, complaints, requests for information or other qualified written requests

MBS Capital Mortgage LLC
Attn: Customer Relations
2719 Hollywood Blvd, 5612
Hollywood, FL 33020

ZERO TOLERANCE LOAN FRAUD POLICY

TYPE OF LOAN MISREPRESENTATION AND FRAUD

1. Submission of inaccurate or misleading information including false statements on loan Application(s) and falsification of documents to purport to substantiate credit, employment deposit and asset information including identity, ownership or non-ownership of real property.

2. Forgery or partially or predominantly inaccurate information.

3. Incorrect information regarding current occupancy or intent to maintain minimum continuing occupancy as stated in the security agreement.

4. Lack of due diligence by Broker, loan officer, interviewer, processor, including failure to obtain all information or documentation which is known, or should be suspected to be inaccurate.

5. Unquestioned acceptance of information or documentation which is known or should be suspected to be inaccurate. a) Simultaneous or consecutive processing of multiple owner-occupied loans from one application multiple properties, or from one applicant supplying different information on each application on multiple properties, or from one applicant supplying different information on each application. b) Allowing an applicant or interested third party to “assist” with processing of the loan.

6. Broker’s non-disclosure of relevant information.

CONSEQUENCES

The effect of “Loan Fraud” is costly to all parties involved. MBS Capital Mortgage LLC stands behind the quality of its loan production. Fraudulent loans damage our reputation with our investors and mortgage insurance providers. The price paid by those who participate in “Loan Fraud” is even more costly. Below is a list of some of the potential consequences that may incur.

CONSEQUENCES TO LOAN ORIGINATOR

1. Criminal Prosecution

2. Loss or suspension of License.

3. Loss of lender access due to exchange of information between lenders, mortgage insurance companies including the submission of information to investors, police agencies and the appropriate state agencies.

4. Civil action by MBS Capital Mortgage LLC.

5. Civil action by applicant/borrower or other parties to the transaction.

6. Loss of approval status with MBS Capital Mortgage LLC.

7. Adverse effect on credit history